What can I say! Fern is amazing! I’ve ordered since my nearly 5 year old was a new born and cannot fault the work she does. She is very accommodating and has always gone out of her way. Most recently when I spelt a personalised gift wrong. Fern pulled it out the bag and the replacement was delivered in time for the party! Ferns accessories are always original and on trend and my daughter is always getting comments on her hair accessories. We are now school age and buy gifts from Pretty Baby 93 and they always are very well received.